HostDime's services include different management levels to suit your business' needs. Those who utilize HostDime's managed services find it saves countless time, money, and resources, while allowing their team to focus on the core elements critical to their business. We've got your back with four specific types of managed services best suited to your needs; with almost two decades of managed experience, rest assured you're in good hands.
Self Managed0.00/mo |
Managed4,000.00/mo |
Best Value
Fully Managed15,000.00/mo |
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Fully Managed Network
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Fully Managed Hardware
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| 24/7/365, On-Demand Enterprise Support | |
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| Included Admin Hours | 0 | 2 | 5 |
| Price Per Additional Admin Hours | 10,000 | 3,500 | 2,000 |
| Human Ticket Response SLA | Best effort | Within 4 hours | Within 2 hours |
| Root Access | Full Root access | No Root SSH access by default | No Root SSH access by default |
| SSL Certificate Installations | 0 | 1 | 3 |
| Control Panel and Web Services |  |
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| Backups and Restoration | |
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Abuse Response Team Support
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Additional Data Center Support
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| LAMP Stack Support | |
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WIMA Stack Support
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Uptime Monitoring
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| PCI Compliance Report : Review and Configuration | |
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Service Monitoring
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| Advanced LAMP Stack Support | |
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| Advanced WIMA Stack Support | |
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Solutions Architect Advisory
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| Content Management System Vulnerability Report | |
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| Proactive Security Advisor Review and Enhancement | |
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| Backup Verification | |
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Support provided for clients who ignore administrative advice from HostDime technicians will incur on-demand hour charges.
Core Service Updates
Packages on the managed tier level are required to have core service updates provided through the control panel processed by the owner of the account. This simple procedure involves logging into the server control panel and clicking the button(s) to execute the updates. The list of these core services are as follows:
- Apache
- IIS
- SQL Server (MySQL, MariaDB, etc.)
- PHP
- ASP.NET
- Control Panel (cPanel, Plesk, etc.)
- OS Kernel or Windows Critical and Security Updates
You can find resources on many of these operations and more in the HostDime Knowledge Base.
HostDime’s administrators may process these updates for the owner using on-demand hours as requested by the owner. Should these services fall out of date and become security compromised or EOL (end-of-life), all managed assistance will result in on-demand hours consumption.
Our Fully Managed and Fully Managed Enterprise tiers include this upgrade service without any on-demand hours consumption. This offers the owner peace of mind that your services will be kept up to date by our team of expert administrators. If you wish to upgrade your account to one of these tiers, please contact our Data Center Infrastructure Sales team.
** Support requests for software which has reached the end of its development cycle (EOL) will require an additional expenditure of admin hours to upgrade the software to a developer supported version. **
À la Carte Services and Upgrades
Expert hands-on assistance for features not listed above are available for an administrative fee with any package.
Sometimes you need additional, specialized assistance from our expert technicians. HostDime provides you the freedom to purchase services à la carte.
your needs grow, we will be there for you. We gladly provide assistance with upgrading your service upon request. We will thoroughly review your existing package, factor your current and future requirements, and provide custom tailored options. Every client has different needs and we will always do our best to accommodate your needs.
For specific inquiries on configurations, installations, and hardware diagnosis, please don't hesitate to contact us for a quick response.
Have Questions?
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